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Fax OCR & Textract Prescription Workflow

Software Engineer II

Chewy | 2023

Overview

Modernized the fax-based prescription approval process using AWS Textract OCR and redesigned workflows.

The Problem

Fax prescription forms were difficult to read and process, resulting in poor readability and manual effort for pharmacy staff.

The Solution

Redesigned fax templates and integrated AWS Textract OCR into the workflow to extract structured data and streamline approval steps.

Impact

Improved fax form readability from ~20% to ~99% and unlocked significant cost savings by reducing manual effort and rework.

Key Responsibilities

  • Refactored existing fax approval workflows and redesigned templates for readability.
  • Integrated AWS Textract OCR and mapped extracted data into internal prescription models.
  • Collaborated with downstream teams to ensure end-to-end validation and error handling.

Technologies

AWS TextractJavaSpring BootAWSReact