Rahul Tiwari

Technicians and pharmacists needed a more efficient and accurate way to review prescriptions and perform drug utilization review while minimizing cancellations on autoship orders.

Handling controlled substances required strict compliance with state-level PDMP checks and regulatory requirements, but existing systems were not designed for these workflows.

Engineers and teams needed faster access to internal documentation, workflows, and systems without manually digging through multiple tools and repos.

Fax prescription forms were difficult to read and process, resulting in poor readability and manual effort for pharmacy staff.

Real-time routing logic lacked severe weather awareness, leading to unexpected service delays and logistical bottlenecks.

Fragmented deployment pipelines and manual release steps resulted in slower cycle times and occasional human error.