Rahul Tiwari
Back to experience

2023.02

Feb 2023 – Sep 2025

Chewy · Software Engineer II

Org-wide AI Knowledge Assistant

An organization-wide chatbot platform on MCP server architecture, integrating Anthropic Claude and OpenAI models with internal systems.

Problem
Engineers and teams needed faster access to internal documentation, workflows and systems without digging through multiple tools and repositories.
Solution
A chatbot platform built on MCP server architecture that connects Anthropic Claude and OpenAI models to internal APIs and knowledge sources for contextual answers and actions.

Impact

Documentation and workflows reachable through one conversational interface, improving cross-team productivity and knowledge sharing.

What I did

  • Designed the platform architecture and MCP-based integrations.
  • Integrated multiple LLM providers and internal APIs with auth and rate limiting.
  • Onboarded domain teams' tools and knowledge sources.
  • Defined prompts, safety constraints and evaluation strategies.

Built with · TypeScript · Node.js · MCP · Anthropic Claude · OpenAI